• What are cookies?
• Are cookies secure?

• Windows Microsoft Internet Explorer 5.0
• Windows Microsoft Internet Explorer 4.0
• Windows Netscape Navigator 4.0 and above
• Macintosh Microsoft Internet Explorer 4.5
• Macintosh Netscape Navigator 4.0 and above

• Viewing fax images
• Problems printing fax images

• How do I listen to a voice mail message?
• Which format should I select for listening to voice mail messages?
• How can I prevent messages from timing out before I can listen to them?

• Netscape Navigator 4.0 and above
• Microsoft Internet Explorer 4.0 and above

• Netscape Navigator - from the Help menu, select About Communicator.
• Microsoft Internet Explorer - from the Help menu, select About Internet Explorer.

What are cookies?
A "cookie" is a small amount of information that a Website copies to your hard disk. A cookie can help a Website identify you the next time you visit.

Are cookies secure?
Yes. Enabling cookies allows ucMax to track your sessions within ucMax. However, ucMax will not get access to any other information on your hard disk.

Please refer to the Enabling JavaScript and cookies section below to ensure that the settings of your browser are correct.

1. From the Tools menu, select Internet Options.
2. Click on the Security tab.
3. Select Internet as the "Web content zone".
4. If you have never customized your security settings for this zone (i.e., Custom is not selected for the Security Level):
   • Select (by moving the slider) at least Medium for the security level, in order to fully utilize all of the features of ucMax.
   • Click OK in the "Internet Options" window, and you're done!
5. Otherwise:
   • Click the Custom Level... button to display the "Security Settings" window.
   • Select either the Enable or the Prompt button for the Allow cookies that are stored on your computer option.
   • Select either the Enable or the Prompt button for the Allow per-session cookies (not stored) option.
   • Click OK in the "Security Settings" window to return to the "Internet Options" window.
   • Click OK in the "Internet Options" window.

Windows Microsoft Internet Explorer 4.0

1. From the View menu, select Internet Options.
2. Click on the Security tab.
3. Select Internet Zone from the "Zone" pull-down list.
4. If you have never customized your security settings for this zone (i.e., the Custom button under Security Level is not selected), select at least Medium for the security level in order to fully utilize all of the features of ucMax.
   Click here to see a screenshot of the Security tab.
   Skip to step 6.
5. Click on the Advanced tab.
6. Under the "Security" heading, you must also select one of the following:
   • Always accept cookies
   • Prompt before accepting cookies
   Click here to see a screenshot of the Advanced tab.
7. Click OK.

Windows Netscape Navigator 4.0 and above

1. From the Edit menu, select Preferences.
2. Click on the Advanced category on the left side of the Preferences window.
3. Check the Enable JavaScript checkbox.
4. In the Cookies section, select one of the following buttons:
   • Accept all cookies
   • Accept only cookies that get sent back to the originating server
   Click here to see a screenshot of the settings in Netscape.
5. Click OK.

Macintosh Microsoft Internet Explorer 4.5

1. From the Edit menu, select Preferences.
2. Under the Web Browser section on the left side of the window click Web content. On the right side of the window:
   • Check the Enable scripting checkbox.
3. Under the Receiving Files section, click Cookies, and select one of the following from the pull-down list labeled When receiving cookies:
   • Never ask
   • Ask for each site
   • Ask for each cookie

Macintosh Netscape Navigator 4.0 and above

1. From the Edit menu, select Preferences.
2. Click the Advanced category on the left side of the Preferences window.
3. Check the Enable JavaScript checkbox.
4. In the Cookies section, select one of the following buttons:
   • Accept all cookies
   • Accept only cookies that get sent back to the originating server
5. Click OK.

If you are trying to print a ucMax fax in Windows and it is coming out "black", please read the help section below entitled Problems printing fax images.

The fax images can also be viewed in pcx, gif and bmp formats.

• tiff
  • Windows 95/98/NT PCs come equipped with a software program called Imaging for Windows which can display ucMax faxes. For more information, please read the help section entitled Obtaining the Windows Imaging software.
  • Macintosh computers do not come equipped with software which can display ucMax faxes. For more information, please read the help section entitled Obtaining a Macintosh tiff viewer.
• ufx - The ufx format is another way in which ucMax enables you to view tiff faxes. If you have a software program for viewing tiff images that has problems viewing ucMax faxes, please read detailed instructions on how to display ucMax faxes.
• pcx - Windows 95/98/NT machines come equipped with a program called Microsoft Paint which can handle the pcx format. To find this software program, click the Start button, select Programs, select Accessories, and click Paint.
• gif - Gif image formats can be handled by your browser directly, unless another software program is set up to handle the gif format in place of the browser.
• bmp - Windows 95/98/NT machines come equipped with a program called Imaging for Windows which can handle the bmp format. For more information, please read the help section entitled Obtaining the Windows Imaging software.

Problems printing fax images
Windows PCs come equipped with a software program called Imaging for Windows which can display ucMax faxes. If you are using this viewer to print faxes and they come out "black", it may caused by an incompatibility between your printer and the viewer. In this case we recommend downloading and installing another fax viewer. This viewer only works for Windows 95, 98, and NT 4.0, however. Please click the name of your browser below to view detailed instructions:

• Microsoft Internet Explorer
• Netscape Navigator

1. Download the Pagis Viewer by ScanSoft (1.5 MB, Version 2.06) for Windows 95, Windows 98 and NT 4.0.
2. To install the Pagis Viewer, simply run the file (viewer.exe) downloaded in the previous step in the directory where you saved it.
3. Open a ucMax fax message in your Message Center.
4. Click the ufx button below the fax thumbnail.
5. Click the fax thumbnail.
6. When the File Download window opens, select Open this file from its current location, and click OK.
   Note: If the "File Download" window doesn't open and instead another application starts, it probably means that you have already set up another application to handle the ufx format. Please read the section below entitled Overriding the ufx helper application with the Pagis Viewer.
7. A window entitled "Open With" opens. If "XIFLITE" is on the list of programs, select it and click OK. Make sure to check the box labeled Always use this program to open this file so this step does not have to be repeated in the future.
   Note 1: If "XIFLITE" is not on the list, click Other... to open the "Open With..." window. Find the folder where you installed the Pagis Viewer in step 2 above (most likely this is in C:\Program Files\Xerox\Pagis Viewer 2.0) and select "XifLite.exe". Click Open to return to the Open With window. Click OK.
   Note 2: If the "Open With" window doesn't open and instead another application is launched, it probably means that you have already set up another application to handle the ufx format. Please read the section below entitled Overriding the ufx helper application with the Pagis Viewer.
8. Now Xerox's Pagis Viewer will open all of your ucMax faxes.

1. Download the Pagis Viewer by ScanSoft (1.5 MB, Version 2.06) for Windows 95, Windows 98 and NT 4.0.
2. To install the Pagis Viewer, simply run the file (viewer.exe) downloaded in the previous step in the directory where you saved it.
3. Open a ucMax fax message in your Message Center.
4. Click the ufx button below the fax thumbnail.
5. Click the fax thumbnail.
6. When the Unknown File Type window opens, click Pick App....
   Note: If the "Unknown File Type" window doesn't open and instead another application is launched, it probably means that you have already set up another application to handle the ufx format. Please read the section below entitled Overriding the ufx helper application with the Pagis Viewer.
7. When the "Configure External Viewer" window opens, click Browse.
8. A window entitled "Select an appropriate viewer" will open. Find the folder where you installed the Pagis Viewer in step 2 above (most likely this is in C:\Program Files\Xerox\Pagis Viewer 2.0) and select "XifLite.exe". Click Open to return to the "Configure External Viewer" window. Click OK.
9. Now Xerox's Pagis Viewer will open all of your ucMax faxes.

Overriding the ufx helper application with the Pagis Viewer
If you have previously set up another application to view the ufx format you will need to override that application with the Pagis Viewer so that you can use it to print your faxes correctly. Please follow these instructions:

1. Open Windows Explorer.
2. From the View menu, select Folder Options....
3. Click the File Types tab.
4. Click New Type... to open the "Add New File Type" window.
5. Enter "ufx image file" in the Description of type box.
6. Enter ".ufx" in the Associated extension box.
7. Enter "image/x-ufx" in the Content Type (MIME) box.
8. Click New... below the Actions box to open the "New Action" window.
   Note: If an error window opens with the message "The extension ".ufx" is already in use by file type xyz...", please do the following:
   1. Click Cancel to return to the "Folder Options" window.
   2. Look through the "Registered file types" list for the file type mentioned in the error message above. Click on the file type once to select it.
   3. Click Remove.
   4. Start again at step 4 above.
9. Enter open in the Action box.
10. Click Browse... to open the "Open With" window.
11. Find the folder where you installed the Pagis Viewer (most likely this is in C:\Program Files\Xerox\Pagis Viewer 2.0), select "XifLite.exe", and click Open.
12. Click OK in the "New Action" window.
13. Click Close in the "Add New File Type" window.
14. Now Xerox's Pagis Viewer will open all of your ucMax faxes and will allow them to be printed correctly.

• Microsoft's Windows Media Player - This program should come pre-installed on all Windows 95/98/NT 4.0/2000 PC's and will also work on some Windows 3.x and Macintosh PC's as well. If it is not installed on your PC, you can download it for free by clicking here, and then clicking the "Download Windows Media Player" link on the resulting page. From this page click the "System Requirements" link to find out if your computer will run Media Player.
• Apple's QuickTime - This program works on Macintosh as well as Windows 95/98/NT 4.0/2000 PC's. You can download it for free by clicking here. For system requirements, click here.
• RealPlayer - This program by RealNetworks works on Windows 95/98/NT 4.0/2000, Macintosh, Unix, Red Hat Linux, and SCO. You can download it for free by clicking here, and then clicking the "RealPlayer Basic" link (RealPlayer Plus is not free). From this page click the "Minimum requirements" link to view system requirements.

Which format should I select for listening to voice mail messages?
On the Message Center Options page (click Message Center on the left Navigation bar, and then click Options below it), you can select the "Preferred format when listening to voice messages". Your choice will affect how fast your message will download, and which audio player you can use to listen to it. The following audio formats are available:

1. Uncompressed wav - This is the default audio format. It takes the longest to download your voice mail message and works with all three of the audio players mentioned above: Windows Media Player, Apple's QuickTime, and RealPlayer.
2. Compressed wav - This format is the quickest to download, but of the three audio players mentioned above it only works with Media Player.
3. Real Audio - This format plays as it downloads but only works with RealPlayer.

How can I prevent messages from timing out before I can listen to them?
This problem is often caused when you select Real Audio as the "Preferred format when listening to voice messages" on the Message Center Options page. The default timeouts for RealPlayer cause it to timeout before ucMax can convert a long voice mail message and begin to download it. You need to modify your RealPlayer settings to increase how long it will wait before it reports a network connection failure. Please follow the instructions below:

1. Click Message Center on the left Navigation bar of the ucMax window.
2. Click on the voice mail message in the list. This will display the "Voice message" page.
3. Click on "Listen to voice message" to display the Real Audio Player.
4. If you are using RealPlayer version 6, click on the "Options" menu. If you are using RealPlayer version 7 or above, click on the "View" menu.
5. Select Preferences... from the menu to display the "Preferences" window.
6. Click on the "Connection" tab.
7. Click on the Network Time-Out Settings..." button at the bottom of the page to display the "Network Time-out Settings" window.
8. Enter 90 in the Connection time-out box.
9. Click OK on the "Network Time-out Settings" window.
10. Click OK on the "Preferences" window.

If you are having a problem getting a ucMax page to load, it may be because your cache contains an old version of the page and is trying to load that instead of the newer version. By clearing the cache you are forcing your browser to go to the Web and download a new copy of your page.

To clear your disk cache, follow the instructions below for your preferred browser:

• Windows Microsoft Internet Explorer 5.0
• Windows Microsoft Internet Explorer 4.0
• Windows Netscape Navigator 4.0 and above
• Macintosh Microsoft Internet Explorer 4.5
• Macintosh Netscape Navigator 4.0 and above

Windows Microsoft Internet Explorer 5.0

1. From the Tools menu, select Internet Options.
2. Click the General tab.
3. Click Delete Files... and click OK on the "Delete Files" popup window.
4. Click OK on the "Internet Options" window.

Windows Microsoft Internet Explorer 4.0

1. From the View menu, select Internet Options.
2. Click the General tab.
3. Click Delete Files... and click OK on the "Delete Files" popup window.
4. Click OK on the "Internet Options" window.

Windows Netscape Navigator 4.0 and above

1. From the Edit menu, select Preferences.
2. Click the Advanced category on the left side of the window to expand it, and select Cache below it.
3. Click Clear Disk Cache.
4. Click OK.

Macintosh Microsoft Internet Explorer 4.5

1. From the Edit menu, select Preferences.
2. Click the Web Browser section on the left side of the window to expand it and click Advanced below it.
3. On the right side of the window, click Empty now.
4. Click OK.

Macintosh Netscape Navigator 4.0 and above

1. From the Edit menu, select Preferences.
2. Click the Advanced category on the left side of the window to expand it, and select Cache belo it.
3. Click Clear Disk Cache.
4. Click OK.

1. Open Windows Explorer. (Note: this is not the Internet Explorer browser.)
2. From the View menu, select Folder Options.... This will open the "Folder Options" window.
3. Click the File Types tab.
4. Look through the "Registered file types" list for the file type you want to modify. Click on the file type once to select it.
5. Click Edit... to open the "Edit File Type" window.
6. If open is listed in the Actions box, click it once to select it. This will open the "Editing action" window. Skip to step 9.
7. If open is not listed in the Actions box, click New... to open the "New Action" window.
8. In the Action box, type open.
9. To change the Application used to perform action, click Browse.... The "Open With" window will pop up.
10. Find the folder which contains the application that you want to handle your file type. Click the name of the application once to select it.
11. Click Open in the "Open With" window.
12. Click OK in the "Editing Action" (or "New Action") window.
13. Click OK in the "Edit File Type" window.
14. Click Close in the "Folder Options" window.
15. The application you selected will handle this file type from now on.

• Check the date and time of your computer, and be sure they match the actual date and time.
• Make sure that your browser is configured to accept cookies. Additionally, if you have set up your browser to prompt you before accepting cookies, you must agree to accept cookies during the login process.
  Note: ucMax uses cookies to manage your session. Please refer to our Privacy statement for additional information.
• Turn off any third party software that automatically rejects cookies.